FAQ

No. You can check out as a guest. Creating an account just saves your address and lets you see your order history next time.

You'll get a confirmation email within a few minutes of checking out. If it hasn't arrived, check your spam folder first — if it's not there either, email us and we'll confirm it manually.

Email us as soon as you can. If your order hasn't been dispatched yet, we can usually change the address or cancel it outright. Once it's on its way, our returns process takes over instead.

Pick the quantity you want from the options on the product page and the discount is applied automatically at checkout. There's no code to enter and nothing to remember.

Standard delivery is free on every order delivered within Canada, with no minimum spend. If an order needs a special service or cannot be delivered to a location, we will show or confirm that before dispatch.

Most orders arrive in about six to ten business days: usually one to two business days for processing and five to eight business days in transit. Remote and northern communities, severe weather, customs clearance and peak periods can add time. Delivery dates are estimates unless we explicitly confirm otherwise.

Comforter Discounter works with fulfilment partners and some products ship directly from warehouses outside Canada. This keeps the range practical and prices competitive, but it means we cannot promise next-day delivery.

Depending on where an item ships from and your delivery address, Canadian taxes, duties or carrier fees may apply. Any amount collected by Comforter Discounter is shown at checkout. If a carrier asks you to pay an unexpected charge, email support@comforter-discounter.com before paying so we can check the shipment.

Orders are processed on business days. Orders placed on weekends or Canadian public holidays normally start processing on the next business day. Your dispatch email will confirm when the parcel has left the fulfilment partner.

Yes. We email you a tracking link after dispatch. Delivery in Canada is completed by the carrier shown in the tracking information.

Tracking can pause while an international parcel travels between hubs, clears customs or is handed to a Canadian carrier. A short gap does not usually mean the parcel is lost.

If there has been no movement for more than five business days, or the estimated delivery window has passed, email support@comforter-discounter.com with your order number and we will investigate.

Usually, but not always. If items are held by different fulfilment partners, your order may arrive in separate parcels on different days. There is no extra delivery charge, and each available tracking link will be included in your dispatch updates.

Yes. Severe Canadian weather, statutory holidays, peak shopping periods, remote delivery routes and customs processing can affect delivery estimates. If Norvale Toronto becomes aware of a significant delay, we will contact you by email.

Orders arrive in protective outer packaging that does not describe the contents. Because products may ship from different fulfilment partners, labels and packaging can vary between orders.

Comforter-discounter offers a 30-day return request window starting on the date your order is delivered. This voluntary policy does not reduce any rights you may have under applicable Canadian federal or provincial consumer law.

If you change your mind, you normally arrange and pay for tracked return postage. The item remains your responsibility until it reaches the return address we provide.

If an item is faulty, damaged in transit or not what you ordered, contact us before paying for postage. Comforter Discounter will arrange the appropriate solution.

Email support@comforter-discounter.com with your order number, the item you want to return and the reason. We will send the correct return instructions and address. Please do not send anything back before receiving those instructions.

For a change-of-mind return, the item should be unused, complete with all parts and in its original packaging where reasonably possible. You may inspect it as you would in a store. If use beyond that reduces its value, any deduction will be explained before the refund is finalized.

Personalized, perishable or sealed hygiene goods may be excluded from change-of-mind returns after opening, unless they are faulty, damaged or not as described. Any product-specific exception will be shown on the product page or in the Refund Policy. Mandatory Canadian consumer rights are not limited.

After the return reaches the address we provide, we inspect it and email you about approval. Approved refunds are normally issued to the original payment method within ten business days. Your bank or card provider may need additional time to display the credit.

Email support@comforter-discounter.com with your order number and clear photos of the item and packaging. We will review the issue and arrange a replacement, refund or other appropriate solution at no extra cost to you.

For a change-of-mind return, the quickest option is normally to return the item for a refund and place a new order. If an item is faulty or we sent the wrong product, contact us and we will arrange the appropriate replacement or refund.

The full list of accepted payment methods is shown at checkout.

The storefront and checkout show the currency used for your order. Any sales tax collected by Comforter Discounter is calculated from your delivery address and shown before you pay. Possible cross-border duties or carrier fees are described in our Shipping Policy.

Yes. The whole site runs over an encrypted connection and payments are handled by our payment providers. Your full card number never reaches us.

The payment descriptor may show Norvale Toronto or the name of our payment processor. It will not show a product name.

Screens vary, and the daylight in your room isn't the daylight in our photographs. We describe finishes as honestly as we can, but if a shade doesn't sit right with what you already own, that counts as a reason to return it.

Full dimensions are on each product page. The trick interior designers use: mark the width and depth on the floor with masking tape and live with it for a day before you order.

If you can add it to your bag, it's in stock. Where stock is low, the product page says so.

Comforter Discounter uses your details to process payment, deliver your order, provide customer support, prevent fraud and meet legal obligations. Our Privacy Policy explains what we collect, why we use it, who helps us provide the service and how long we keep it.

Use the unsubscribe link in any Comforter Discounter marketing email. We process unsubscribe requests as required by Canadian law. You may still receive essential messages about an order you placed.

Yes. Email support@comforter-discounter to request access to or correction of your personal information. We handle requests under applicable Canadian privacy law and may need to verify your identity first.